HRM SKILLS - Handling Difficult Customers
 
HRM SKILLS
 
A HRSINGAPORE Company!
HRM SKILLS Training In-House Short Courses HRSINGAPORE Contact Us
   

Handling Difficult Customers

You find difficult customers everywhere. It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. Possessing the knowledge and techniques to handle difficult customers effectively can boost your self-confidence, improve your job performance and reduce stress and anxiety.

Outline:

Knowing Your Customers

  • Knowing Customers Perceptions and Expectations

  • Questioning Techniques

  • Understanding the Personality Types of Customers

  • Why Do Customers Get Upset?

  • Choosing the Right Attitude

  • 3 Components of Attitude

  • You and Your Attitude

  • Benefits of Positive Attitude

  • Positive Self-Talk

  • Communication with Customers

  • The Art of Listening

  • Communication Process

  • Verbal and Non-Verbal Communication

  • Using the Right Words

  • How to Deal with Difficult Customer Effectively?

  • Respect and Empathy

  • Choices and Options

  • Connecting with Your Customers

  • Please click here to send your enquiry

     

    Click to enlarge - Our recent training session
    Our recent training session


    Handling Difficult Customers

  • Handling Difficult Customers
  • Short Courses
  • Enquiry Form
  • Click here for more courses
  • HRM SKILLS PTE LTD
    Training
    In-House Training
    HRSINGAPORE
    Contact Us

     

    Mailing List
  • Subscribe
  • Unsubscribe
  • Update
  •  
    2006-2012 HRM SKILLS PTE LTD All Rights Reserved HRM SKILLSTrainingIn-House TrainingHRSINGAPOREContact Us