HRM SKILLS Art of Body Language - Course Details
 
HRM SKILLS
 
A HRSINGAPORE® Company!
HRM SKILLS Training In-House HRSINGAPORE® Contact Us
   

Art of Body Language

Objectives

  • Understand the dynamics of body language


  • Interpret the feelings and intentions of others


  • Enhance communication skills with various stakeholders


  • How well can you spot body language contradictions


  • Understanding the movement of the body, expressions and gestures


  • To be aware of your own non verbal cues and signals for effective communication with others

  • Outline

    A) Introduction

  • What is body language

  • Understanding the outward reflection of a person’s emotional condition


  • Positive Body Language

  • The effect of positive body language on yourself and others


  • Negative Body Language

  • How to change your negative body language to positive


  • Inner Body Language

  • The ability to portray your emotions through body language when what you say is what you feel inside


    B) Key areas of appropriate body language

  • Evaluating gestures

  • What does it mean when a hand lightly rests on the cheek and not as a head support?


  • Eye signals

  • The eyebrow flash, beady eyes and pupil dilation


  • The power of handshakes

  • How the palms and handshakes are used to control


  • How the legs reveal what the mind wants to do

  • How feet tell the truth, the four main standing positions and how to move from closed movement to open


  • The magic of smiles and laughter

  • Differentiate between the genuine and fake smiles and the five common types of smiles


  • Personal space and zone distances

  • Learn about personal space and the 4 distinct zone distances


    C) Interpreting Feelings and Intentions of others

  • Facial expressions

  • How the face reveals the truth


  • Eye Movement

  • What is the meaning of extended blinking or darting eyes?


  • How the hands and arms talk

  • How the hands and arms gesture tells you of what the others are feeling


  • Interpretation of the head movement

  • Head gestures reveal the way we see things and how we feel about them


    Who Should Attend

    Managers Officers, Team Leaders, Supervisors, Administrators, Customer Service Officers/personnel, anyone from any levels or industries who work with people internally and/or externally.


    Methodology

  • Interactive discussion
  • Analysis
  • Case Studies
  • Group Work


    Who Should Attend

    Managers, Supervisors, Customer Service Officers and for those dealing with people in the sales and marketing and hospitality arena.


    Click here for Administrative Details

  •  

    Click to enlarge - Our recent training session
    Trainer: Kay Nalla


    Art of Body Language

  • Art of Body Language
  • Course Details
  • Administrative Details
  • Trainer
  • Class Photographs
  • Past Participants
  • Training Video
  • Registration Form
  • Click here for more courses
  • HRM SKILLS PTE LTD
    Training
    In-House Training
    HRSINGAPORE®
    Contact Us

     

    Mailing List
  • Subscribe
  • Unsubscribe
  • Update
  •  
    ©2006-2015 HRM SKILLS PTE LTD All Rights Reserved HRM SKILLSTrainingIn-House TrainingHRSINGAPORE®Contact Us