HRM SKILLS - The Art of Being Assertive
 
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The Art of Being Assertive

This seminar enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.

Outline:

What is Assertiveness?

  • Myths about Assertiveness

  • What stops us from being assertive

  • Pros and Cons of Various Behaviors

  • Passive Behavior

  • Aggressive Behavior

  • Assertive Behavior

  • Assertiveness Techniques

  • Basic Assertion

  • Empathic Assertion

  • Consequence assertion

  • Discrepancy Assertion

  • Negative Feelings Assertion

  • Broken Record

  • Art of Saying “NO”

  • Unhelpful Beliefs

  • Changing your behavior

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    The Art of Being Assertive

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