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Communicating Assertively & Persuasively Workshop
Outline
Objective
At the end of the workshop the participants will be able to:
Positively assert his or her thoughts, feelings and needs in a non-aggressive way
Deal with aggressive assertion people
Increase personal confidence in relating with superior, direct report and peers
Improve productivity, reduce stress and psychosomatic illness
Build deep rapport with clients with ease
Influence and persuade others
Read non verbal signals and behavior
Speak the client's language
Outline
The psychology of assertion
Steps to effective assertion
Situations and practice in enhancing and sharpening the skills of assertion
5 Steps Persuasion Model
Easy steps to build deep rapport in moments
Communicate the way the client's wish to be communicated
Reading and influence body language and other non-verbal behavior
Precision information gathering tool
Conversation Frames to gain agreement
Packaging Information to influence and persuade
Inoculate against objections
Methodology
'The Learning Is In The Doing' - Besides lecturing, participants will be
involved in role-plays and interactive exercises. Using the latest teaching
methods, this workshop incorporates Brain Compatible Strategies, Music and State
Management Techniques to stimulate and maintain an optimal learning environment.
The atmosphere will be relaxed, informal, fun and interactive.
Who Should Attend
Managers, Officers, Executives involved in relating to people and selling ideas to others.
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Communicating Assertively & Persuasively Workshop
Communicating Assertively & Persuasively Workshop
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