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Managing Challenging Customers
Objectives
In this one-day workshop, participants will learn to:
Develop the right service mindset towards customer
Explain the benefits of coping with challenging customer
Describe & apply strategies in managing challenging customers
Outline
Link between You, Customer and Company
Customer Relations & its importance
Challenging Customers & its Characteristics
Reasons behind customers' challenges
Tips to turning around Challenging Customers
Benefits of coping with Challenging Customers
Strategies for managing Challenging Customers
Making a Difference
Who Should Attend
Frontline and Retail Sales Staff, Hospitality and Service related staff.
Methodology
Games, discussion groups, role plays, practical exercises and presentations
will be used to enhance learning and encourage participation.
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Managing Challenging Customers
Managing Challenging Customers
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