| HRM SKILLS Managing Customer Complaints | ||||||||||||||
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Managing Customer Complaints 24 November 2010, - Bayview Hotel Introduction This program is designed to help you to deal with customer complaints more effectively; learning ways to change an angry customer to become a happy customer. Besides identifying and solving customer's complaints and regaining customer's confidence to return to patronise your store, you will also learn how to protect your own self-esteem. The coverage includes techniques to identify the needs of the customers, negotiating skills and asserting skills in a conflict situation. Importantly, the focus is on how to better manage the customers' emotion and regain customers' confidence besides taking care of the customer's complaints. Click here for Course Details |
Managing Customer Complaints |
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