26 September 2008 - Bayview Hotel

Introduction

In today's competitive business environment, providing excellent customer service will help you stay ahead of your competitors. However, service hiccups do happen at times and it is crucial for service providers to recover from service breakdowns and capitalize on them instead!

Companies must be able to view complaints as opportunities to raise service level which is a factor that differentiates successful company from the rest, thus setting the company apart from their competitors.

In this 1-day workshop, participants will gain insights into the right mindset to adopt and skills in handling complaints of difficult customers.