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Managing Customer Complaints

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Mr. Kenneth Kum has more than 10 years of supervisory experience and is a trainer of more than 8 years of training experience in various MNC. He obtained his first business degree major in Human Resource Management from the University of La Trobe, Australia, holds a Master of Human Resource Management degree from Rutgers, The State University of New Jersey, USA and also a Diploma of Training & Development Management.

Kenneth has conducted training programs such as customer service, selling techniques, coaching skills, communication skills, problem solving and decision making, Introduction to 7 Habits, CREST modules etc. Some of his clients include NTUC Income, Foodfirst, SembWaste CleanTech, Pergasus-Elite Pte Ltd, Sinma Jewellery Pte Ltd, Pentex-Schweizer Electronics Pte Ltd etc. He has also conducted human resource development and management module for the degree program for Curtin University and University of Western Sidney.

He is also an approved MOE lecturer to teach Team Development, Selling Process, Managing Change & Groups, Leadership & Ethics & Performance Management at Diploma level. His past achievements include leading one of the big retail Company towards the achievement of People Developer Award and also achieving the pioneer on-job-training status for one of the leading disk drive Company. He has been trained in strategies on whole brain approach and accelerated learning. Using PIE approach i.e. practical, interesting and enjoyable he makes training fun and easy to learn.

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