HRM SKILLS Dealing With Customer Complaints
 
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Dealing With Customer Complaints

30 August 2016

Introduction

Dealing with complaints effectively can build a good relationship with your customers, save money by avoiding their escalation, and earn repeat business. Most organizations receive complaints via telephone, email or letter and you need to respond to them. In order to be your organization’s customer service ambassador, you need to stay motivated and to be confident that you are dealing with customers as effectively and positively as possible.

Join us for this one day course to build confidence in your ability to turn an angry complainer into a satisfied and loyal customer.

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Dealing With Customer Complaints

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