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Effective Counseling Skills
Objectives
You will learn to:
Identify the qualities required of a counselor
Apply problem identification and reality checking techniques
Use questioning techniques in the counseling process
Identify steps to active listening and empathetic responding
Apply summarizing and solutions generation techniques
Outline
Nature and intent of the counseling process
Counseling, coaching and mentoring
Comparison of characteristics and qualities of a counselor
Mindset of a counselor leader
Four stages of counseling process
Practice the skills required in the 4 stages that make for an effective counseling session
Benefits to You
As a result of practicing the skills, you will also gain the added benefit of:
Improved work climate within your team
Put into practice the qualities of a caring leader
Better able to develop your own relationships in and out of work
Acquired some essential skills required for the counseling process
Completed a self-assessment on qualities of a counselor
Who should attend
For managers, executives and team leaders who have staff reporting to them
and are responsible for the performance levels of these staff.
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Effective Counseling Skills
Effective Counseling Skills
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