HRM SKILLS Effective Email Writing - Course Details
 
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Effective Email Writing

Objectives

  • Observe basic email etiquette when writing


  • Identify techniques to write clearly and concisely


  • Use a simple and direct approach to reply and forward emails


  • Identify ways to organize and present your message to your reader

  • Outline

    Rules and conventions of email writing

  • Email etiquette and conventions

  • Your reader and the medium

  • How you should write it?

  • Drawing attention to your email

  • Direct and simple approach

  • Adapt to your reader

  • Requesting for information

  • Replying emails

  • Forwarding emails

  • Formatting and paragraphing

  • Writing your message

  • What to do differently in email?

  • Presentation and layout

  • The 'Subject' line

  • The 'From' line

  • The signature line

  • Use of emphasis and emoticons

  • Attachments

  • Things to avoid

  • Revision and editing process

  • Business style and tone

  • Language use, clarity and conciseness

  • Who Should Attend

    This workshop will benefit anyone who needs to use email to improve workplace productivity and build and maintain working relationships.


    Methodology

    The workshop is highly interactive, and it includes mini-lectures, exercises, group discussions, presentations and feedback from the trainer. Real case scenarios will be used, so that the learning is relevant and applicable to work situations.

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    Effective Email Writing

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