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Effective Email Writing
Objectives
Observe basic email etiquette when writing
Identify techniques to write clearly and concisely
Use a simple and direct approach to reply and forward emails
Identify ways to organize and present your message to your reader
Outline
Rules and conventions of email writing
Email etiquette and conventions
Your reader and the medium
How you should write it?
Drawing attention to your email
Direct and simple approach
Adapt to your reader
Requesting for information
Replying emails
Forwarding emails
Formatting and paragraphing
Writing your message
What to do differently in email?
Presentation and layout
The 'Subject' line
The 'From' line
The signature line
Use of emphasis and emoticons
Attachments
Things to avoid
Revision and editing process
Business style and tone
Language use, clarity and conciseness
Who Should Attend
This workshop will benefit anyone who needs to use email to improve workplace
productivity and build and maintain working relationships.
Methodology
The workshop is highly interactive, and it includes mini-lectures, exercises,
group discussions, presentations and feedback from the trainer. Real case scenarios
will be used, so that the learning is relevant and applicable to work situations.
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Effective Email Writing
Effective Email Writing
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