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Effective Email Writing
Objectives
At the end of the one-day workshop, participants will:
Optimising email writing to its potential uses
Identifying tips for writing with clarity and conciseness
Crafting more readable emails that focus on relationship-building
Organising and presenting your message
Outline
The Pitfalls and Potential of Email
The impact of email on business and working relationships
Common problems with the use of email
Turning pitfall into potential
The Message
Writing with your reader in mind
Structuring your message to sell your ideas
Making it readable by using plain English
Keeping it concise yet clear
Considering tone and its impact on relationship
Using electronic emotions
Using abbreviations
Intercultural considerations
Observing netiquette
Looking Good Online
CC and BCC
Intelligent subject lines
Openings
Closing
Signing off
Attachments
Who Should Attend
This workshop will benefit anyone who needs to use email to improve workplace
productivity and build and maintain working relationships.
Methodology
The workshop is highly interactive, and it includes mini-lectures, exercises,
group discussions, presentations and feedback from the trainer. Real case scenarios
will be used, so that the learning is relevant and applicable to work situations.
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Effective Email Writing
Effective Email Writing
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