23 January 2009, Allson Hotel

Introduction

Whether we like it or not, difficult people are found everywhere. We find them in our workplace, social life and even in our family. It is for these reasons that we cannot run away from them. Fortunately, the numbers are not many. However small, when not handled well it can impact our effectiveness or even productivity at work. Developing the skills to handle and manage them would make life at the workplace a happier place to be in!

This one-day training is designed to provide participants with the skills to recognize and deal with difficult people. You will also learn techniques to deal with people who possess unproductive behaviours and conflicting views at work.