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Managing Outsourcing Vendors
Objectives
Identify best practices and risks involved in outsourcing
List the key elements of managing the outsourcing relationship
Apply strategies for resolving conflicts with vendors
Identify the rules of managing your vendor
Outline
Best Practices in selecting and managing your partner
Understanding the everybody's perspective
Risks involved in outsourcing
Establishing compatibility
Establishing capability
Essentials of managing the outsourcing relationship
Agreeing the working relationship and protocols
Establishing joint understanding and boundaries
Managing joint projects / joint deliver
Protecting your rights as a Vendor or a Client
Common issues when working with vendors
Resolving disputes internally through escalation procedures
Keeping the relationship and workload during disputes
Strategies for mitigating issues and performance issues
Keeping the customer
Looking at tips and hints for managing the vendor and the contract
Case studies and scenarios
Who should attend
This workshop is for those who wish to know how to control their vendors,
learn techniques to establish and maintain a meaningful working relationship
with their key vendors.
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Managing Outsourcing Vendors
Managing Outsourcing Vendors
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