Objective

You will learn to:

1. Recognize your own and others Thinking Preferences and Diversities.

2. Accept and acknowledge your own and others' attitudes, reactions and feelings.

3. Appraise volatile and delicate situations appropriately to prevent flare-ups.

4. Defuse 3 explosive emotions and 4 volatile situations.

5. Display tact and a positive attitude without compromising on your position and diminishing your authority.

6. Manage and develop lasting relationships with tact and diplomacy.

Outline

Methodology

1. Mini-lectures with questions for interaction.

2. Role plays

3. Group discussion of customized cases & situations

4. Use of video clips as enhancement & discussions for skills development

Who Should Attend

Officers, supervisors, executives and managers from all departments who are involved in managing and handling staff to enhance relationship and performance.