| HRM SKILLS The Art of Service Recovery - Trainer | ||||||||||||||
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The Art of Service Recovery Trainer Mr. Caleb Chua has extensive experience in the areas of organizational development, change management, service strategy development and the design and delivery of customized training for organizations. He is an entertaining speaker and has spoken at many large corporate events and retreats on diverse topics ranging from change management, innovation, communication, service and passion at the workplace. Caleb has personally designed and delivered several major programs on Customer Service. He has provided consulting services for other organizations both in the public as well as the private sectors, such as Raffles Hotel, Exel Singapore Pte Ltd, The Supreme Court, Ministry of the Environment, MPA, CPF, MOE, URA, Singapore Prison Citibank, Sony Display Devices, Temasek Polytechnic, National University Hospital , Sanden and others. Caleb has graduated with a Master of Arts in Education and Human Development (HRD), Graduate Diploma in Personnel and Bachelors of Arts (Social Sciences). Caleb is also qualified as SQA and certified as a MBTI facilitator. Click here for Administrative Details |
The Art of Service Recovery |
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