Objectives

At the end of the session participants will be able to:

Outline

Key Responsibilities of a Supervisor

- Planner, Organizer, Leader & Motivator

- Difference between Technical & Interactive Management

Adapting Effectively to Personal Style Differences

- Behavioral Styles

Interactive Communication Skills

- Art of Questioning

- Listening Power

- Effective Feedback

Interactive Problem Solving

- Defining Problem

- Developing & implementing Action Plan

- Tracking results

Making a Difference

Who should attend

Supervisors, Section Leaders, Line Leaders, Newly promoted Managers

Methodology

Games, discussion groups, role plays, practical exercises and presentations will be used to enhance learning and encourage participation.