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Speak Your Client's Language
Objectives
Reading your client’s non-verbal language
Detecting client’s verbal language patterns
Influence and communicate by adapting to client’s communication style
Re-examine your mindset about how you see yourself and others
Making connections with others through conversational frameworks
Outline
Reality construction: Re-examine your mindset about how you see yourself and others.
Calibrating clients verbal and non-verbal cues: detecting signals and cues that clients send out during an interaction. Utilizing this information to influence and communicate with impact.
Making "connections": Getting into sync with people; sending the right signals.
Conversational frames: A framework of questions to have a clear understanding of what people want.
Matching Needs/Wants: Building products and services to match the client's emotional values.
Who Should Attend
Officers, Executives, Managers involved in selling ideas to others.
Methodology
'The Learning Is In The Doing' - Besides lecturing, participants will be
involved in role-plays and interactive exercises. Using the latest teaching
methods, this workshop incorporates Brain Compatible Strategies, Music,
Brain-Gym and State Management Techniques to stimulate and maintain an
optimal learning environment. The atmosphere will be relaxed, informal,
fun and interactive.
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Speak Your Client's Language
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