Comments from previous participants

"This course has helped me to be able to deal with difficult customers politely over the phone. Very well presentation by the facilitator." - Margaret Lim, Media Development Authority

"I feel more confident on how to handle phone calls effectively after attending this course." - Juliana Tan, Performance Motors

"I would recommend my colleagues to join this course. Ms Katty Lam is interesting and makes understanding so much easier." - Ng Ying Yan, Knight Auto Precision Engineering

"Very good presentation." - Ratnasamy Mahendran, NUSS

"Interesting topic and facilitator." - Pauline Chow, National Skin Centre

"Very educational, enhancing and fun." - Mohaimin Bin Tokyan, MCYS

"It helps me to know more about telephone techniques, and how to handle difficult callers." - Rohaya, MCYS

"This course is very useful for me." - Sahida Hamid, MCYS

"Enriching experiences from this course, it adds to my credential." - Ernest Lew, Crowcon Detection Instruments

"The trainer is well informed and equipped with the necessary skills to reach out to the participants." - Shaaban Begum, MCYS

"Good and useful for our daily work routine." - Sabariah Buang, MCYS

"Trainer is knowledgeable. Class is lively, practical seminar." - Elice Goh, Hwa Chong Institution

"The course is seriously useful to me." - Nurulludin Bin Samadi, Jurong Police Division

"I feel that this course is very enriching. I have learn a lot and benefit from the course."

Past Participant Organisations

Agricultural Bank of China
Allegro Development Asia Pte Ltd
Arcapita Pte.Limited
CapitaLand Limited
Celanese Singapore Pte Ltd
Civil Aviation Authority of Singapore
Cortina Watch Pte Ltd
Counselling and Care Centre
Crowcon Detection Instruments Ltd (SB)
Edgen Murray Pte Ltd
Educare Enrichment (S) Pte Ltd
Francois Marine Services Pte Ltd
Garmco (S) Pte Ltd
GRID Communications Pte Ltd
Hitachi Plant Technologies Ltd
Hwa Chong Institution
Hwa Chong Institution - High School
Hwa Chong Institution Boarding School
IFS Capital Ltd
IKANO Pte Ltd
IMC Shipping Co.Pte.Ltd
International Enterprise Singapore
Italmec Industries (S) Pte Ltd
JAMES WALKER SINGAPORE PTE LTD
Jardine OneSolution(2001) Pte Ltd
Jurong Police Division HQ
KB Associates Pte Ltd
Knight Auto Precision Engineering Pte Ltd
Learning Point
Les Amis Pte Ltd
LSH Industrial Solutions Pte Ltd
Maritime and Port Authority of Singapore
Media Development Authority
Ministry of Community Development, Youth and Sports
MSIG Holdings (Asia) Pte Ltd
MTL Instruments Pte Ltd
Nanyang Technological University
National Skin Centre
National University Hospital
NEC Asia Pte Ltd
NUSS
OCBC Bank
OCBC Securities Pte Ltd
Offshore Construction Services Pte Ltd
Performance Motors Limited
PerkinElmer Singapore Pte Ltd
ShareInvestor Pte Ltd
Singapore Children's Society
Singapore Cricket Club
Singapore Prison Service
Temasek Polytechnic
Turner & Townsend Pte Limited
TÜV SÜD PSB Pte Ltd
VICOM Inspection Centre Pte Ltd
Woha Architects Pte Ltd